Tenis Top Fashion Return Policy

At Tenis Top Fashion, your satisfaction is our priority. We understand that sometimes a product might not meet your expectations, so we offer a clear and customer-friendly return and exchange policy to ensure a smooth shopping experience.

Conditions for Returns and Exchanges

To make a return or exchange, please keep the following in mind:

• Timeframe: Requests must be made within 30 calendar days from the date you receive your order.
• Product Condition: Items must be in perfect condition — unused, without any signs of wear, and in their original packaging including box, tags, and accessories.
• Proof of Purchase: Please provide your order number or digital receipt when requesting a return or exchange.

Available Options

1. Exchange for Size or Model

• If the size doesn’t fit or you want a different model, you can request an exchange.
• The first replacement shipment is free of charge.

2. Refund

• If you prefer a refund, it will be processed via the same payment method used during purchase.
• Refunds typically take 5 to 10 business days after we receive and inspect the returned product.

3. Defective or Incorrect Product

• If you receive a damaged or wrong item, we will cover all shipping costs and send you a replacement free of charge.

Shipping Costs

• Returns or exchanges due to size/model: Customers are responsible for the return shipping cost.
• Defective or wrong items: Tenis Top Fashion covers 100% of the shipping expenses.

How to Request a Return

1. Contact us at [email protected] with your order number and reason for the return.
2. We will provide you with shipping instructions or a return label.
3. Once we receive and inspect the product, we will process your exchange or refund accordingly.

Items Not Eligible for Return

• Products that have been used, washed, or damaged by the customer.
• Orders returned after the 30-day period.

By following these guidelines, we aim to make your return or exchange process hassle-free and fair. Should you have any questions or need assistance, our support team is ready to help.

Thank you for shopping with Tenis Top Fashion!